Get Linked with Bill Gates

logo-linked-in For quite a while now, different public personalities(or at least their PR people) have been using LinkedIn’s Questions & Answer’s feature as a  communication tool to reach the business world-wide professionals community. The recipe is simple and very effective: post a question on the Q&A section featured under the profile of public person and you’ll surely get ‘000s reactions, and along with them, exposure to the information posted under your profile.

The goals behind such a choice of communication are probably quite diverse as well. While for Barack Obama its clearly a matter of campaigning, when it comes to the question  (you must be logged in) featured under Bill Gates’ profile, my best guess would go towards CSR moves or such. In any case, this communication method is becoming more and more popular and it’s easy to see why: easy (as in very fast/cheap etc) tapping into the views and opinions of millions of highly educated people is a great resource for whatever your information needs would be.

Here’s Bill Gates’ headline – he only has 3 connections so far, so I guess his very selective with his invite requests :)

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February 28, 2008

Facebook what?

facebook_logo_large Facebook is creeping more and more in whatever discussion or..statement people make about the "social networking" hype. You have to have an account on Facebook: if you don’t, than just run to the next PC booth and make one as soon as possible. Otherwise, you don’t matter: can’t share picture, can’t use "the wall", can’t be updated with the "events".

Well, I don’t (matter that is) and that’s ok. I do have an account on facebook, but I was "forced" to do it in order to be able to access some pictures. Since than, I tried and tried to see facebook’s utility and what exactly is its "added value". The homepage(after login) its overwhelming..posts, walls, new friends!? added me(to what), notes, events etc. Plus, of course, "share pictures " functions which turns it into a beefed-up HI5.

Now, I might be (very possible) not seeing the advantages of facebook. I’ve been using LinkedIn for a while now and that’s ok, quite straightforward. What’s the deal with Facebook?  How can you use it ..efficiently (or at least usefully in any manner)?

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November 20, 2007

Out for a sale

       sales                                               Everybody knows the importance of internal selling: that is selling your ideas, your projects, yourself as a competent person to your colleagues, either peers or bosses or whatever. Most of the times though, this "sales" process is not getting as much attention as it should or at least, it’s not clearly defined. We expect people to understand the importance of our work just because they are our colleagues and because we work in the same place. Most of all, we expect them to gives us their full support in whatever requests we will address them with. And that seems fair: after all, we are doing it for the benefit of  the organization we’re all part of.

Many times, problems rise when your working for large organizations. They have multiple departments that span over large "surfaces": either as a number of people or even geographically, therefore, it’s often hard to meet face to face all the people you’ll need to help you in a certain project. Furthermore, large organizations now-a-days are more and more decentralized, business units managing themselves to a great extent and not always having the time or the will to respond to central requests or requests from other business units.

Your part of different projects teams, dealing with different people and depending on the requests dictated by your projects’ needs, you’ll have to get information from whatever parts of the organization. That’s when the need for a constant and efficient internal selling process kicks-in.

But was exactly makes you sell yourself internally with success? The answer is, in my opinion, as simple as this: treat your colleagues like you treat your customers: nothing less, maybe sometimes even more. Even if you worked in sales or not, you know the importance of a happy customer: positive word-of-mouth, repeated sales and so on. You’ll get positive appraisals across the organization, people will contact you with trust and your network will expand. And, as with many other things, success lies in the details. Here are a few practical tips, which people usually know but don’t pay attention to.

If you need somebody that you don’t work with every day to provide you some information, don’t just barge in and expect him or her to drop everything to help you. Instead, call first or send an email  and try to set up a meeting for you to discuss properly. Carefully prepare your meeting like you would for a sales pitch. Then, send an email before the meeting, reconfirming it and attaching the agenda or some materials. People will appreciate your attention and will come to the meeting more eagerly to assist you. After the meeting, always send a thank you e-mail. This works double-way: you’ll get some more points on your "esthetics"  but you’ll also be able to stress the follow-up steps and most important, the dead-lines for them.

The communication has to be flawless. I’m talking here about every form of communication "platform" you use: Powerpoints, hand-outs, e-mails whatever. Invest time in their design, make them simple and understandable. Most of all, be consistent. Adopt a style and use it (especially with e-mails – don’t assume that if the mails are internal, they can be written with spelling mistakes or no formatting or..).

Don’t be to informal to fast. Even if you call your colleagues on their first names, don’t assume they are your best friends and act like you’ve know them since always. Take it easy: build your confidence with them by acting properly and delivering on what you promise. Remember that most of times, people have to accommodate your requests in their already so busy schedules and if you don’t give them good reasons to do it, they probably won’t. You won’t get a refusal on the spot, but you’ll see that you’re not on their to do’s list when you’ll get back to them for the results – and that will be probably to late to do something about it.

Give them a good reason to help you: just because you’re nice or the benefit of the company, won’t do the trick. Neither mentioning your boss as the one that had the idea won’t: they probably won’t know him or won’t care: it’s not their boss. :) As with regular customers, put yourself in their shoes and come up with advantages form their point of view.

Another thing: mind your "shop": that is your office. In today’s open spaces, people often pass by your office. That’s an impression score you want to gain, not to lose. I’m usually against displaying personal photos and stuff like that, but that’s something up to you to decide. And also mind your top sales person: meaning yourself. I’m not going to talk about the importance of your appearance in making the right first impression: just be sure to keep it in mind all the time.

There are many other tips and tricks for you to use. I’m not going to cover them all, simply because I don’t know them all and because this post is long enough as it is now :) . But the thing to remember is, as said before, treat your colleagues like you’d treat your customers: invest time and attention and results will surely appear. To end with a famous cliche:we all have to sell all the time in one way or another, even if we want to or not. The trick is to make people "buy us".

October 28, 2007

LinkedIn Q&A: How do you manage information overflow?

I recently had a conversation with a friend of mine about all the info sources now available and how harder and harder it gets to be properly informed. I saw the spark for a Q&A: here are some answers I liked best or might be useful:

Q: Here’s one for you. How do you manage information overflow? RSS, News Sites, Newsletters, Newspapers, TV, iPods, even LinkedIn questions :) .. etc..they provide more and more information and it’s getting harder to “stay connected to the essential”. What do you do? What organizing strategies do you have?

A1 Here’s the “big picture” answer: find a purpose in life that you’re passionate about. That dramatically reduces the problem. Instead, you seek out information that can help you and ignore the rest.

A2 Adopting “Getting Things Done” by productivity guru David Allen reduced my stress and improved my productivity. His book is an easy read. The steps are simple yet powerful. Incorporating them into my workflow was natural. I started using the GTD method four months ago. Now I can’t imagine how I got anything done before. GTD can help with information overload to some degree. However there are a couple of habits I adopted so I wasn’t so technologically frazzled all the time: 1. Batch your tasks. It’s such a simple thing, but it’s really important. I was constantly switching contexts from responding to email, returning calls, addressing walk-up interruptions and other “busywork” that I wasn’t making progress on the projects that showcased my strengths. The reason? Constantly switching gears left me devoid of energy. I couldn’t concentrate. Now, instead of responding to each email notification, it’s turned off. I check my mail twice in the morning and twice in the afternoon. I’m working on reducing this to twice a day. 2. Centralize. A year ago information overload consumed me. I was spending all my time visiting websites to stay up to date on news. First, I setup an RSS reader. If the site didn’t offer RSS, it didn’t matter. Once I collected my existing feeds, I broke them down into a several categories: information security, career management, personal finance, technology and interesting people. Then I re-evaluated my need for that site. I easily dumped 60% of the sites. There were a few ‘meta’ sites that delivered the goods. Once I had this organized, I would batch my reading by category. For hardcopy publications, I do the same thing. They’re organized in a pile. Once a week I browse through what’s collected.

A3 The solution I use is to remove anything that isn’t absolutely necessary for day to day operations. I’ve learned that it is entirely too easy to over-subscribe and be overwhelmed with useless information. The result is mental clutter that is distracting and robs us of productivity. Instead of subscribing to RSS feeds and other information delivery methods, I prefer to find information when I need it. This lets me stay focused on what I need to accomplish without continual distractions.

A4 Basic ideas are simple: * keep inbox clean * keep your mind focused by categorizing heavily * one source of tasks * one source of information, ordered by importance/relevance to you

…and my personal favorite

A5 Simple. Focus on the things that drive you. You can’t learn everything, just as one cannot be all things to all people. It is impractical and impossible. The one who tries too much or learn too much is the one has not grasped anything of substance. Make your mark you can see other answers here. (You’ll need to be registered with LinkedIn.com)

September 26, 2007

LinkedIn Q&A: What are the best conversation starters?

Question posted by me: You are at a conference, seminar, work-shop or any other networking-friendly event. You notice some people that you’d like to connect and get a business-card from. What are some of the best approaches / conversation starters that proved to be successful for you?

And some of the most original answers are: “I have always found taking and honest and sincere interest in the people you are speaking with is the best approach. If you can focus on them they will be less resistant to speaking with you and it really never has to start with anything more than, “Nice Shoes”, “Nice Tie”. Focusing on them will open you up to most any other topics since you broke the ice with something about them. And remember they have no clue what to talk to you about either but if they can focus on them they will be apt to tell you anything.”

“So what do you do for fun?” It’s the flip side to “What do you do for a living” which is what everyone is expecting. Then you talk about hobbies and sports or whatever which then leads to “so what do you do to pay for such an exotic hobby?”

“Just turn to someone new and say “So, do you like stuff?” Usually the first thing out of their mouths is “Um, yea” with a confused look on their face. Then I just say “Yea, stuffs cool” Always works, usually just makes them laugh. It’s a good ice breaker. It worked when I was single too.”

September 17, 2007